It was awful... I didn’t receive a phone call when the technician found an issue with my vehicle... I felt like I overpaid for the “work” that was completed. Further more the issue with my vehicle was not fixed.
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (812) 827-2068 to discuss this further.
The service rep was excellent. But what I thought would be another routine periodic maintenance check-up, which I've been doing faithfully since we leased the car, turned into a $899 bill. The work involved a list of issues that I can understand can happen BUT ALL AT ONCE??!!! I'm perplexed why some of the items were not noticed in previous maintenance check-ups. Would at least some of the issues not have been noticed upon inspection when our Equinox was in previous to this one or even before?
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I brought my car in for my second free oil change after buy it Dec 9th 2017. I had asked that my driver side front window be looked at due to it getting "stuck" off and on and not rolling all the way up. When we bought the car we understood that we would have 12 months of bumper to bumper coverage because the car was Kenny Kent certified. Turns out it is 12 mo OR 12,000 miles which neither my husband nor I recall being told to us. The tech said that there was a part going out which is why the window would get stuck, but that it was NOT covered. So here we are, less than a year after buying the car and we were told it would be over $400 to fix said part. The sales person we bought the car from, Paul, was totally unwilling to help us and so was the service department. They did call GM and they are willing to pay $154 of the cost, yet again, Kenny Kent is unwilling to do anything. I was charged an $85 diagnostic fee, but I should have been told BEFORE they looked at it that since it was out of warranty I would be charged. I clearly thought I had a month of coverage still, but the service department could see we were not, yet they never inform me until after. I will be contacting GM to see if there is any recall on this car but I will not be going back to Kenny Kent for any further service and I probably will not purchase any other car here either. We were refereed to you by many family members who have been loyal customers and after discussing our issues many wont return to you guys.
Hi, thank you for taking the time to leave us feedback about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (812) 827-2068 so we can work towards a resolution. We look forward to hearing from you.
The sales manager was awesome. Had it not been for the service on my 2013 Chevy I would have bought the 2018 Malibu.The service department completely screwed up on work that was completed under warranty. Then refused to take the blame for the persisting problem that they caused and made me pay 85$ diagnostic fee to tell me my oil filter cap was bad and wanted to charge me 380$ to fix it. I bought the cap at auto zone for 12$ and when we took old one off the seal was missing from when Kenny Kent changed my oil so basicly they lost the seal my oil all leaked on my motor then charged me $85 to tell me that it was a “defective” cap. Uhm? So why didn’t they notice this when they replaced the oil pan and changed my oil and filter? My car is 2013 with 45,000 and the service managers exact words were “YOUR CAR IS LEAKING EVERYTHING BUT WASHER FLUID” that’s nice to know considering I still owe 5.000$ on it. NOT HAPPY.
Cristy Childs, thank you for bringing this unfortunate experience to our attention. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (812) 827-2068. We look forward to hearing from you.
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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