Our vehicle was in the service department twice for the same issue and both times we were told one of the issues was not an issue. Once we pressed that it is an issue and is unacceptable the service team did some research and found a bulletin that was released on the issue in March.
Service representative (Mary) is very knowledgeable and understanding of customers concerns. The service mechanic (oil change) performed his job and answered my questions. My only concern was the small scratches in the black paint on the drivers fender.
got in when appointment was scheduled Mary in service dept kept us informed with what was going on with repairs and when they would be completed they finished 10 minutes early very satisified with Mary doing a great job also Chris who we bought vehicle from came by and said hello and offered his services if we needed anything appreciated that know he was busy but still took time for us appreciate that lady out front let me borrow newspaper to read and even made popcorn for all had 2 bags an overall good experience for waiting on car to be repaired
I asked for a copy of the results from the multi-point inspection form. Mechanic admitted to service coordinator in front of me, that he didn't fill out the multi-point check form. Don't have much confidence that anything other than the $92 oil change was done.
Copied from my Google Review: I own a Chevy Malibu and drive for ride-share. On Dec 30 at 6 pm my check engine light came on and I couldn’t drive faster than 20 mph. As New Years Eve is a huge night for work I thought I was in a pickle. I called as soon as I pulled over. Explained what was happening and that I really needed the car working for the following night. I was told to bring it in the next morning and they would do everything they could to get me going by the end of the day. They came through with flying colors. Fixed and back out to get happy revelers to and fro safely. They treat you great here and recognize they are members of the community! They treat you like we should all treat each other as neighbors! They came through for me. The people there are awesome. Brian is the man! I feel looked out for. Will never go anywhere else for service on my car. And I put 3,200 a month.
At Kenny Kent Chevrolet, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet reviews to see what our customers are saying about us.