I had an oil change scheduled at 3 PM. I advised the service guy that I had a doctors appt at 4:20 PM to get to in which he stated that won’t be any issue. The driver had dropped me off at the mall. I was still there at 4:10 PM. Gave the service dept a call in which my vehicle was still not done. I had to have the driver come get me from the mall and take me to my dr appt. The fact I made it to my dr appt (10 min late) is annoying but I still made it. The fact that the service guy told me it wouldn’t be any issue to get my vehicle done before that time frame is absolutely ridiculous. Don’t give a timeframe if you aren’t 100% sure! People plan their days around oil changes usually. This exact thing happened the last time I got my oil changed, so now I’m just very frustrated. Thanks
Jake S.MOUNT CARMEL,IL
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