We were first timers so weren’t really sure what to do or expect! Both lanes were full coming out of the bays, so we sat and waited, while others went around and into the closed lane. It was very hectic during our time there, so I don’t hold it against anyone, but it sounds as if someone was supposed to great us, I went and found someone to let them know we were there. Same when the car was done, paperwork may have not been done, but the car had sat for some time, so I assumed it was done and went looking again. Again, we were first timers and it was very busy, I expect things will be easier and not so confusing now that we know what to expect!
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